Ok, fast food isn’t the best choice for lunch, but it was on the way back to the office and I didn’t bring a lunch.
A friendly voice on the speaker greeted me and took my order. When I reached the drive through window, a young man asked how my day was going, while accepting my payment. I could tell he was sincere.
I wasn’t in the kind of hurry that demanded super fast service, so I wasn’t upset that the order was taking awhile to prepare.
After a bit, the young man came to the window and apologized for the long wait and that the fries were almost done. I said “no problem.”
When my order was finally up, he said there was a coupon for some free food to use on my next visit. I was surprised and said “I didn’t expect that, but thank you very much!”
Don’t you just love great service? I do!
It is sad, however, that this level of service is so rare. We are so used to service that is somewhere between mediocre and blah, that we are amazed when exceptional service happens!
How do your customers feel about your service?
I don’t mean what your company says about their own service, or what the overall “customer satisfaction” rating is. I’m talking about the people you directly interact with. Do they tell others about the “Amazing” service you give them?
The next time you interact with a customer, try the following.
1. Smile and be friendly (it still amazes me how many grumpy service providers there are).
2. Show genuine interest in ‘Them’.
3. Do something special or extra for them.
The first two are easy, but the 3rd will take some creativity. It will be well worth the effort.
Won’t it be really cool when your customer has a super experience because of you?